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Customers: Case Study 01

Case Studies

Global Bank
KRI Module Implementation

Privatized Bank
Risk Assessment Framework..

Nationalized Indian Bank
Risk Assessment Framework..

Global Bank

Healthcare Payor
Operational Risk Consulting..

National Payor
Regulatory Compliance

Healthcare Provider
KRI & Business Impact..

Global Bank
KRI Module Implementation

Client Situation

The client was using a worksheet based KRI information collection sheet. Process has been quite cumbersome as it involved getting the worksheet over email, collating the information by merging these worksheets. Workflow Process was completely manual and data security had been a big issue.


  • The KRI defined in worksheets along with underlying rules for rating and score consolidation were configured in the Azilon application using content manager.
  • Organizational units for KRI capture were defined using a Matrix Structure.
  • Static user details were built using designation and business organization structure and reporting. requirements investigated using a consultative approach.
  • All auto escalation & alert generation rules were set inside the application.
  • Executive dashboard was provided for monitoring KRI on a day-to-day basis.

KRI automation brought to the level of industry best practice and ensured timely gathering of indicator variables. The bank has been now has a speedy process for collection and collation of information. It is able to report threats in a horizon that allows proactive management and there is less pressure on the operational units of the business. Automatic alert has ensured immediate resolution of faults in High Risk Areas with minimal human intervention.


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