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Healthcare Provider
KRI & Business Impact Assessment

Client Situation

The client had stalled while attempting to develop a Business Impact Assessment (BIA) for the 211 Clinical mandate. They had several financial applications deployed across 145 Departments where profiles existed from many consultants required to perform this work. Most assessments were carried out on a one-time basis and the average price tag of was $350K per annum. Given this huge rate at which new applications are deployed, 1 per month, any BIA developed would only be viable for about 4 months. Lastly, given the large number of applications, unique downtime procedures needed to be developed and archived for all departments effected by potential absence of application support.

Approach

• Defined the departmental structure, applications inventory, and potential business impacts.
• Defined worksheets along with underlying rules for rating and score consolidation - these were configured in the D'RisK application using our specialized content manager.
• Organizational of units for KRI capture were also outlined using the Azilon Matrix Structure
• Rules were created to facilitate Business Impact Assessment and workflow assigned
• Static User Info was also constructed against the designation assignment of business units.
• A BIA involving 87 respondents was then performed
• IT and Business Unit Downtime Procedures developed and deployed in the document management archive and tracked against an ongoing KRI set.