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Customers: Case Study 07

Case Studies

Global Bank
KRI Module Implementation

Privatized Bank
Risk Assessment Framework..

Nationalized Indian Bank
Risk Assessment Framework..

Global Bank

Healthcare Payor
Operational Risk Consulting..

National Payor
Regulatory Compliance

Healthcare Provider
KRI & Business Impact..

Healthcare Provider
KRI & Business Impact Assessment

Client Situation

The client had stalled while attempting to develop a Business Impact Assessment (BIA) for the 211 Clinical mandate. They had several financial applications deployed across 145 Departments where profiles existed from many consultants required to perform this work. Most assessments were carried out on a one-time basis and the average price tag of was $350K per annum. Given this huge rate at which new applications are deployed, 1 per month, any BIA developed would only be viable for about 4 months. Lastly, given the large number of applications, unique downtime procedures needed to be developed and archived for all departments effected by potential absence of application support.


  • Defined the departmental structure, applications inventory, and potential business impacts.
  • Defined worksheets along with underlying rules for rating and score consolidation - these were configured in the D'RisK application using our specialized content manager.
  • Organizational of units for KRI capture were also outlined using the Azilon Matrix Structure
  • Rules were created to facilitate Business Impact Assessment and workflow assigned
  • Static User Info was also constructed against the designation assignment of business units.
  • A BIA involving 87 respondents was then performed
  • IT and Business Unit Downtime Procedures developed and deployed in the document management archive and tracked against an ongoing KRI set.

KRI automation enabled us to focus down to the level of unique IT assets (applications) and to perform the three iterative phases of BCPDR which are Impact Assessment, Business Readiness, and Contingency and Recovery Planning. The KRI provided the client with the means to maintain this large body of data current and complete. It exceeds requirements of the HIPAA regulation and the Joint Commission for Accrediting Healthcare Organizations. It helped the hospital reduce time and effort required for information capture while speeding up the entire process of collecting information. The web interface enabled clinicians and administrators to collaborate at their own convenience in getting this complex information organized and deployed for enterprise-wide use.

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