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Customers: Case Study 05

Case Studies

Global Bank
KRI Module Implementation

Privatized Bank
Risk Assessment Framework..

Nationalized Indian Bank
Risk Assessment Framework..

Global Bank

Healthcare Payor
Operational Risk Consulting..

National Payor
Regulatory Compliance

Healthcare Provider
KRI & Business Impact..

Healthcare Payor
Operational Risk Consulting Services

Client Situation

Client had recently brought up a new product line, which caused problems with claims inventory and service levels agreements fell below acceptable standards. Recent staffing turnover in key positions also complicated existing processes. Finally the gathering of Key performance metrics were manual, not secure and allowed easy manipulation. Workflow's and work assignments needing to be reviewed and adjusted accordingly.


  • Placed an Azilon lead consultant in the role of interim manager of the department to resolve operating insufficiencies.
  • Operational Assessment was also conducted to identify key gaps in the workflow's and processes
  • Adjustments to work assignment process were designed and implemented
  • Adjustments to policies and procedures to bring the customer to industry best practice was executed.
  • A Dashboard reporting service was setup to provide monitoring of KPI so that trend analysis could occur.
  • Automation of process controls was then able to be performed.

Operational review was able to incorporate best practices and ensured timely collection of information. This allowed for quick response time when outliers were identified. Departments production was increased by 125%, while inventories were reduced by 253%. The department met its targets and was able to build an ongoing corrective action plan to resolve new issues. After meeting regulatory compliance the customer was able to reduce the amount of effort required from the operational risk business unit and workflow ensured that exceptions were rare.


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